POLICIES AND GENERAL RULES
1. Rules and forms of payment
Delivery and cash payment at home:
Customers in a 3km radius will have home delivery by salespeople who will only receive payments
if customers are satisfied with and agree to buy the product.
– Home delivery orders require accurate information about the recipient, address, telephone
number. In some sensitive cases such as: large value orders, evening delivery time, delivery
address in the lane, areas far from the city center,… The saleperson will check and negotiate
further, then agree upon a specific delivery method.
2. Transportation, delivery policy:
– Shipping cost: Completely free for inner Hanoi, or incur a certain fee for delivery partners which
are contracted with ELOGE FRANCE VIETNAM
3. Goods return/exchange and refund policies:
Scope of application
– Subject of application: apply to all products of ELOGE FRANCE VIETNAM sold via website
– Exchange or return of products for those with intact stamp labels and accompanying receipts.
a. Purpose of personal information collection:
To access and use certain services on the website, you may be required to register with us
personally identifiable information (email, name, telephone numbers …). All information declared
must be ensured of their accuracy and legality. We do not bear any legal responsibilities relating to
the declared information.
b. Using personal information:
We collect and use your personal information for purposes consistent and fully in compliant with
directly in forms such as: Cover letter, orders, letters of thanks, information on technology and
c. Sharing personal information:
Except for cases of using personal information as described in this policy, we are committed to not
disclose your personal information to external sources.
In some cases, we may hire an independent contractor to conduct market research projects and
then your information will be provided for this contractor to carry out these projects. This third
party will be bound by a confidentiality agreement by which they are only allowed to use the
information provided for the purpose of completing the project.
We may disclose or provide your personal information in cases which are really necessary as
follow: (a) at the request of law enforcement agencies; (B) in cases where we believe it will help us
protect our legitimate rights under the law; (C) emergency and necessary situations to protect the
personal safety of other members.
d. Accessing your personal information:
At any time you can also access and edit your personal information through the appropriate links
that we provide.
e. Personal information protection:
We are committed to protecting your personal information in any way possible. We will use
various different information protection technologies to ensure that this information is not
retrieved, used or disclosed in unwanted manners.
We recommend that you protect the confidentiality of information relating to your password and
do not share it with anyone else. If you are using a public computer, you should log out, or exit all
open website windows.
f. Duration of information storage:
To maintain confidence in our customers, we absolutely use your information in accordance with
an account at the website until the latest update. The transaction details will be stored for the
duration that the website is opened.
You do not need to provide any information to access the website or browsers. However, we can
only know who you are if you login account on our website.
g. Changes in policy:
feedback from customers, if any. When updating the contents of this policy, we will revise the
time of “Last Update” above.
third parties. Therefore, we recommend that you carefully read and refer to the contents of